OVERVIEW

This website is operated by Rankoussi Group of Companies. Throughout the site, the terms “we”, “us” and “our” refer to Rankoussi. Rankoussi aims to be your top choice in providing the best products to your interior needs. We have worked closely with reputable partners and multiple highly successful brands in the industry. Our legacy presents our vast network of over 19 international companies in Europe, Asia, and The US, with the latest designs in fabrics, furniture, wallpaper, and many more. The website allows you to purchase online either through online payment or upon delivery. Besides, enquiring any desired product where a specialist will help you to choose what is suitable for you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

PERSONAL INFORMATION

You may be required to register in our store in order to access certain services or areas of the Site. With respect to any such registration, we may refuse to grant to you the username you request. Your username and password are for your personal use only and it is your responsible for maintaining the confidentiality of your account and password. Also, you should accept the responsibility for all activities that occur under your account or password. Rankoussi reserves the right to terminate your account or refuse to give service.

All Accounts must be registered with a valid personal email address that is access frequently. Any Accounts which have been registered with someone else’s email address or with temporary email addresses may be closed without notice. We may require users to re- validate their Accounts if we believe they have been using an invalid email address.

We will be sending administrative and promotional emails. We may also send information regarding your Account activity and purchases besides, our Site and Services or other promotional offers.

If our site has been used you in contravention of the Agreement, we may suspend your use of the Services and/or Site. We may also refuse to restore the account until you ensure there will be no further breach of the provisions of the Agreement, or indeed we may refuse to restore the Services or Sites at all.

PRICES

All our prices are standard throughout our branches. All prices in Rankoussi Store are Qatar Riyal (QR), as of now we are offering free delivery but might change without prior notice and prices may also vary due to promotional offer or sales. We reserve the right to update prices displayed on the website from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.

ORDERS

Placing an order can be done from the website or through enquiry depending on the product nature. Once you place your order make sure that the data entered is correct and it belongs to you. We suggest the Customer to proof-read his/her form several times before validating an order. We are not responsible for sending e-mails to the wrong e-mail address or sending items to the wrong delivery address if the form is incorrectly filled-out.

Order can be cancelled only within 24 hours from placement.

DELIVERY

We acknowledge that delivery of the Products within 5 to 7 working days delivery according to the order slip you entered upon confirming the delivery. All delivery timeframes given are estimates only and delays can occur. If the delivery of your Product is delayed, we will inform you accordingly.
If there is any delivery fees it will be clearly mentioned while check-out the order.

RETURN & EXCHANGE

Client is requested to verify the goods upon its receipt and before any initialization or installation of such goods. The client has the right to return or replace the goods within 48 hours after the date of delivery. The client shall preserve the Goods in a state that allows its reselling upon returning or replacement.

Replacement of goods would be effected by presenting similar goods in terms of quality and quantity. The customer hereby agrees to contact us at +974 3139 9979 or send an email to our email [email protected] within no later than 48 hours after the date of delivery, with describing the defect in such request, including any hidden defect (if any) which may have altered the value of the goods or make it not susceptible of usage in its purpose.

In addition to the above, the client agrees to present with the request for refund or replacement the goods unused and in good condition and with the original wrapping along with the original of purchase invoice. The company shall not be held liable for any delay in presenting the request pursuant to Terms and conditions.

DAMAGE & DEFECTS

The company shall not be responsible for defects or damages or incompleteness in the goods which are caused by the client’s negligence or not following the due care in installing or suing the goods, with due respect to nature or purpose of the goods, or without following the instructions of usage inscribed on wrapping of the goods.

Without prejudice to the foregoing, the company shall be responsible for manufacturing defects and other defects which appear in case where the goods do not comply with the specifications on which basis the purchase supply was affected or the purpose for which the supply was contracted.

The client has the right to choose between repairing the damaged goods and replacing the goods with due respect to terms and conditions, the nature and type of goods and the duration of utilization of the goods prior to discovering the defect as well as the period required for reparation.

WARRANTY POLICY

Warranty of each product is dependent on the manufacturer warranty. View our “Warranty Policy”.

LIMITATION OF LIABILITY

In no event we will be liable to you for any incidental, consequential, or indirect damages – including that not but not limited to, damages for deletion and corruption . Arising out of us in connection with the services, or these terms, however arising including negligence, even if we or our agents or representatives know or have been advised of the possibility of such damages.

SECURITY

We will take all reasonable precautions to ensure the security of any payment details included in your order nevertheless, barring direct negligence on our part, we cannot be held liable for any losses incurred as a result of unauthorized access to information you may provide.

TECHNOLOGY

We assume no responsibility for any functionality that depends on your browser or other third party software to operate. We do not guarantee that the Sites services will support all browsers or mobiles or operating systems.

LAW ENFORCEMENT

We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone in breach of the Agreement.

QUESTIONS AND COMPLAINTS

If you have any questions or complaints, please contact us using the “Contact Us” page on the Platform. Contact us to our telephone +974 3139 9979 or send an email to our email [email protected]

Privacy Policy

By visiting Our website, you agree to accept the practices described in this Privacy Notice. If you do not agree to the terms of this Privacy notice, please do not use the Site. Each time you visit the Site, you should check the date of this Privacy Notice (which appears above) and review any changes that have been made since your last visit to the Site. As with all shopping websites, we collect personal information from you.

What personal data we collect and why we collect it

In order to serve you we need to collect some of your personal data like your name, phone number, email address and delivery address. we take measures to ensure your personal information is protected from unauthorized access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.

Reviews

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Use of Demographic Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to assist sellers in handling and fulfilling orders, enhancing customer experience, resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize and enhance your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

Who we share your data with

The users’ privacy is very important to us. We wouldn’t at any point in time, sell or rent users’ personal information to third parties without users’ explicit consent. We may be required from time to time to disclose users’ personal information to Governmental or law enforcing agencies or our regulators, but we will only do so under proper authority. We reserves all rights to make use of the personal information in any investigation or judicial process relating to fraud on account of such transactions during the period we retains such information.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

SSL (SECURE SOCKET LAYER)

SSL is enabled on cart and checkout pages. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Links to Other Sites

Our Website links to other websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites.